FAQ's
Frequently Asked Questions (FAQs)
1. How long does shipping take?
Shipping times vary depending on your location. Most orders are processed within 1–3 business days, and delivery typically takes 5–10 business days after shipment.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email that allows you to monitor the delivery status of your package.
3. Do you offer returns or exchanges?
Yes. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, provided the item is unused and in its original packaging.
4. What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact our support team within 48 hours of delivery. Include photos of the item and packaging so we can quickly resolve the issue.
5. Can I cancel or change my order?
Orders can be modified or canceled within 24 hours of placing the order. After this time, the order may already be in processing or shipped.
6. Do you ship internationally?
Currently, we primarily ship within the United States. International shipping options may become available in the future.
7. How can I contact customer support?
You can reach our support team by emailing owner@hearthlycasa.com, and we will respond within 24–48 business hours.
8. Are your products easy to assemble?
Many of our furniture and storage items require minimal assembly, and instructions are included to make the process quick and simple.
9. Do you offer discounts or promotions?
Yes! We occasionally offer seasonal promotions, discounts, and special offers. Be sure to follow us or subscribe to our updates so you don’t miss them.
10. What if I have a question that isn’t listed here?
If you can’t find the answer you’re looking for, please contact us at owner@hearthlycasa.com, and we’ll be happy to assist you.
Hearthly Casa is committed to providing a smooth and enjoyable shopping experience. If you need help at any time, our team is here for you.