Shipping

Shipping Policy

Thank you for shopping with Hearthly Casa. We are committed to providing a smooth and reliable shipping experience for every customer. Please review the information below for details about how we process and deliver orders.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Shipping Times

Estimated delivery times depend on your location:

United States: 5–10 business days after shipment
Delivery times may vary slightly due to weather, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location. Occasionally, we may offer free shipping promotions on select products or orders.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to update in the carrier's system.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Hearthly Casa is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our support team so we can assist you in resolving the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can quickly assist with a replacement or solution.